Vivienne Sweater Dress - Black Melange - by Charli

Next Day Delivery  - £6.00 (on all orders placed by 3pm)
Standard Delivery (24/48 hour tracked) - £4.95
Free Delivery on orders over £100.00

We endeavour to send your items out on the day your order is received, if your order is placed by 3pm. All orders are sent on a Royal Mail 24 hour tracked delivery unless guaranteed next day is requested. We cannot accept responsibility for orders left in you designated 'safe place' so if you would prefer a signed for delivery please let us know by email.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: Snoop Boutique HQ, PO Box 1534, Norwich, NR8 6FF. We strongly recommend that you get a tracking reference from the post office as returns are the customer’s responsibility until received by us. Please remember to include your returns form in parcel.

You can always contact us for any return questions at nicky@snoop-boutique.co.uk

Damages and issues
 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sort it.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Earrings are  also non returnable. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at nicky@snoop-boutique.co.uk.